Tag: #CustomerRights
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IKEJA ELECTRIC SEEKS UNSEALING AFTER REGULATOR SHUTS HQ OVER CUSTOMER-RIGHTS DISPUTE
Ikeja Electric says it is working closely with regulators to fix a long-running customer complaint after consumer-protection officials sealed its Alausa headquarters over alleged rights violations and failure to obey earlier directives. Head of Corporate Communications, Kingsley Okotie, told NAN the company is a “responsible, law‑abiding” operator engaging all parties—including the affected customer—to implement every…
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FCCPC APPLAUDS CBN DRAFT GUIDELINES FOR QUICK ATM FAILED TRANSACTION REFUNDS
The Federal Competition and Consumer Protection Commission (FCCPC) has warmly welcomed the Central Bank of Nigeria’s (CBN) draft guidelines that require banks to refund customers for failed ATM transactions within 48 hours. FCCPC’s Director of Corporate Affairs, Ondaje Ijagwu, revealed this in a statement following a recent Consumer Complaints Data Report. FCCPC’s Executive Vice Chairman,…
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CSOs STAGE PEACEFUL PROTEST IN ABUJA, CALL ON FG TO CURB BANK FRAUD AND MALPRACTICES
A coalition of Civil Society Organisations has taken a stand in Abuja, rallying for the Federal Government to tackle unexplained withdrawals, hidden charges, and malpractice in the banking sector. They believe addressing these issues is key to restoring customer confidence and protecting Nigerians’ hard-earned money. Ms. Flora Elekwa, director of Mobilisation for the coalition, highlighted…
